We provide a unique adventure with an awesome view of surrounding mountain peaks. What our guests get out of visiting us is much more than just some fun recreation (and fun it is!). We provide an escape from the chaos of normal life, where our guests get to focus on the experience of being challenged both physically and mentally. Often they come to conquer their fear of heights, to try a type of adventure they have never experienced, or to discover a new activity they can try with both their family and friends. We get to walk our guests through this adventure, acting as both a tour guide and emotional supporter as our guests navigate the aerial challenges. We have seen adults overcome lifelong fears of heights and kids feel empowered by challenging themselves in a way they never have. We get to be involved in creating stories for our customers that they will remember for years to come, stories of completing a challenge, playing together, overcoming fears, and being valued by all of our awesome employees.
Why you want to work with us
Every day, the roles that you would fill as an employee change. We rotate you through multiple positions so that you do not become stuck performing any single duty all day long. The things that you get to do on a shift rotate through 4 primary roles. You would perform group orientations, be ground support, work on our tower, and work in our office.
- While performing orientations, you teach our guests how to use our equipment and follow our rules and regulations (some theatrics are encouraged).
- As ground support, you help our guests in and out of harnesses, assist in rescues, talk with guests, not on the course, and help out with general as needed duties.
- While on our tower, you will interact with our guests in the middle of their adventure, providing emotional support and rescues, challenging our guests to try something harder, and manage the guest flow.
- While in the office you will run the cash register, make reservations, and keep things clean.
- The single connecting element between all of the positions is in providing exceptional customer service. We strive to make our guests feel valued which is our biggest priority in all of our customer interactions.
What we require of you
To be a part of our team, we have several expectations of you. The most important thing is in providing awesome customer service. What our guests will remember is how you made them feel, the way we supported them and helped them conquer fears and physical challenges. Perhaps you love heights, physical challenges, and being outdoors, but do not like to interact with customers and co-workers in a meaningful way every day, this job is probably not the best fit for you. Each role is essential to efficient daily operations, as such if you are slacking on your duties, another employee will have to pick it up. The result is a messy day with bad group dynamics. Being that the position is for seasonal summer work, we expect you to take minimal vacation time during the summer. By minimal, we mean no 2-week vacation in the middle of the summer, we will try to be flexible though, and can often make accommodations for trips up to a week long. You will need to be able to lift 50 lbs, not be afraid of heights and be able to work on your feet for 8-10 hour shifts (with breaks of course). All employees must be at least 18 years old. Prior experience in the ropes course industry is awesome but not required.
What we give you
Our base pay is $14.00 an hour plus shared tips for a facilitator and $20-$25 for our manager. The more awesome your customer service is, the better the tips you get! You will have access to pro deals, which give you wholesale prices on hundreds of outdoor gear companies. We offer accumulated paid time off for every full scheduled shift you work and an end of season bonus if you work to the end of the season that you commit to us (if you are going back to college in the fall, we consider that the end of the season for you). All staff will get 50% off food and drinks in our office as well as 35% off merchandise.
The thing that sticks out most to our employees though is that we really care about our employees. We show that by buying meals for our staff, going out and getting drinks, the occasional rock climbing outing and always being open to feedback from our staff. We love to learn from the experience that you bring, and will not close off a dialogue if you see things that you think can be done better, are feeling mistreated or having struggles in your non-work life and need extra support through time off or a break from certain duties.
Housing is not provided.
To apply for a position with us
To apply for a position with us, email Tim Kreutzer at Tim@openairadventurepark.com with a cover letter and resume.