If you make a cancellation 24 hours prior to your reservation we will give you a full refund. If your cancellation is less than 24 hours before your reservation, or if you are a no show, no refund will be given.
General Refund Policy
Scared out of my mind refund policy
So, you decided to give this adventure at heights thing a go. Butttttt, your progress stopped the moment you stood on our first platform and are now death gripping the nearest non moving object to you. Guess what, we will not penalize you (too much) for being deathly afraid of heights. If you never make it off the first platform, and are desperate to come back down we will give you a $25 refund.
About to be struck by lightning refund policy
Since we are big fans of not having any of our guests being struck by lightning, we have a fairly strict lightning policy. If lightning comes within 10 miles from us we will shut the course down until the lightning leaves our 10 mile radius.
Depending on how long you have been on the course, we have a few refund options.
Option 1: If you just got on the course, or haven’t even finished your orientation, a full refund is in order if you are unable to reschedule.
Option 2: So you finished your orientation, got through ground school, but have over 30 minutes left on the course, we will either give you a 50% refund or a rain check for another full tour.
Option 3: Well, you almost made it, but the lightning decided to show it’s ugly face. If you are on the course with 30 or less minutes left, we can reschedule you to come another time, or give you a rain check for a future visit. However, there will be no refund. Nope none at all.